Privacy Policy
How we protect and handle your personal information and data
Data Collection
What we collect
Data Security
How we protect it
Data Usage
How we use it
Your Rights
Your control options
1Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
Personal Information
- Email address (for account creation and communication)
- Name (if provided during registration)
- Payment information (processed securely through Stripe)
- Profile preferences and settings
Usage Information
- Images you generate and prompts you submit
- Usage statistics and feature interactions
- Device information and IP address
- Browser type and operating system
Technical Information
- Log data and error reports
- Cookies and similar tracking technologies
- API usage data for developers
2How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our AI image generation services
- Account Management: To create and manage your account, process payments, and provide customer support
- AI Model Improvement: To train and improve our AI models (with opt-out options available)
- Communication: To send service updates, security alerts, and marketing communications (with consent)
- Security: To detect, prevent, and address technical issues and fraudulent activity
- Analytics: To understand usage patterns and improve user experience
- Legal Compliance: To comply with applicable laws and regulations
3Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services (like Stripe for payments) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government request
- Business Transfer: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
- Safety: To protect the rights, property, or safety of our users or the public
4Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest using AES-256 encryption
- Access Controls: Strict access controls and authentication for our systems
- Regular Audits: Regular security audits and vulnerability assessments
- Secure Infrastructure: Cloud infrastructure with enterprise-grade security
- Data Backup: Regular backups with secure storage and recovery procedures
- Incident Response: Comprehensive incident response and notification procedures
Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5Data Retention
We retain your information for as long as necessary to provide our services and fulfill legal obligations:
- Account Data: Retained while your account is active and for 30 days after deletion
- Generated Images: Stored according to your plan (30 days for free, longer for paid plans)
- Usage Logs: Retained for 12 months for security and analytics purposes
- Payment Records: Retained for 7 years as required by financial regulations
- Marketing Data: Retained until you opt out or request deletion
6Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (right to be forgotten)
- Portability: Request a copy of your data in a machine-readable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing for direct marketing or legitimate interests
- Opt-out: Opt out of AI model training using your data
To exercise these rights, please contact us at the email address provided below.
7Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic site functionality and security
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how you use our service
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect site functionality.
8International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent privacy protections
- Binding corporate rules and certification schemes
- Your explicit consent for specific transfers
9Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Sending an email notification to registered users
- Posting a notice on our website
- Updating the "Last updated" date at the top of this policy
Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: zhangshuaidoc917@gmail.com
Company: Neural Corporation
Service: Nano-Banana AI Platform
Data Protection Officer: Available upon request
We will respond to your inquiry within 30 days of receipt.